How do I access the product after purchase?
Once payment has been confirmed, you will receive an email from Hotmart with instructions on how to access the product. Simply follow the link provided in the email and create an account (if you don’t already have one) to access the content directly on the platform.
What payment methods are available?
Hotmart offers three payment options: credit card, paypal and hotmart account. Payment methods may vary depending on your country of residence.
How long does it take to confirm payment?
Payments are processed immediately, allowing instant access to the product.
Is there a money-back guarantee?
Yes, we offer a 7-day guarantee, as provided for in the Consumer Protection Code. If you are not satisfied with the product, you can request a full refund within this period.
How do I request the 7-day guarantee?
If you want to request a refund, simply log in to your Hotmart account, go to “My Purchases”, locate the product and click on “Request Refund”. You can also contact Hotmart support or email us directly.
What happens after I request a refund?
Once the return has been requested, the amount paid will be refunded using the same payment method you used for the purchase. For credit cards, this can take up to 30 days, depending on the card company.
Do I have support for questions about the product?
Yes, we offer support by email, through the Hotmart platform or through our Discord community. If you have any questions about the content or the use of the product, you can contact us and our team will respond as quickly as possible.
